Feedback Form
At Lifeline Medical Services we are always open to all types of feedback, be it a compliment, a comment or a complaint, as without these observations we would not be able to make the improvements and alterations that make us a better service for you.
We will ensure any complaint is dealt with in a caring and considerate manner, and we aim to acknowledge any complaint within our policy’s timeframe. We will then investigate the complaint thoroughly, whilst keeping the complainant informed throughout the process.
Please be assured that we take every comment and complaint very seriously, and by making a complaint this will not affect your future use of the service. All complaints are dealt with in line with our complaints policy.
Formal complaints should be made in writing to info@lifelinemedicalservices.co.uk
PATIENT & CARER FEEDBACK FORM
We are committed to privacy and will use personal data for the purpose it was collected or other legitimate purposes we tell you about: for example, to provide goods, services or information you have requested or to administer donations or services we provide. We may also analyse data we collect to better understand the people who support us or those who use or deliver our services. Sometimes this means us combining that data with information from reliable public sources. Our research allows us to tailor communications and services in a more focused and cost effective way, as well as better meeting your needs and the needs of others like you. However, we will never do this in a way that intrudes on personal privacy and will not use your data for a purpose that conflicts with previously expressed privacy preferences. For full details about how we use personal data, our legal basis for doing so and your privacy rights, please see our Privacy Policy.
