AMBULANCE SUPPORT
At Lifeline Medical Services, we are proud to be the leading provider of premium private ambulance services in the North of England. Available 24/7, we offer prompt and reliable medical transportation for emergencies, hospital discharges, and routine appointments. Our experienced team is dedicated to ensuring your safety, comfort, and high-quality care, supported by advanced technology.
As a CQC-registered service, we meet the highest quality and safety standards, giving you peace of mind every step of the way. We strive to make medical transportation as stress-free as possible, always going above and beyond to meet the needs of our clients.
If you’re looking for a reliable private ambulance service, we invite you to complete our online quote form, where we can assess your requirements and provide an accurate estimate. For any queries, don’t hesitate to contact us.
AMBULANCE SERVICE
REPATRIATION SERVICES
We are equipped to handle transportation from airports or ports to medical facilities, ensuring patients receive exceptional care throughout their journey. Our team of trained medical professionals and state-of-the-art equipment guarantees safety and comfort during transit. We can provide full medical teams as part of this service or enhance your existing setup with one of our emergency ambulances and skilled drivers.
With extensive experience at major airports across the North of England and Scotland, we work seamlessly with ground handling agents and airport staff to deliver a stress-free transportation experience. We collaborate closely with you to tailor our services to your specific needs, always prioritising patient comfort and safety.
Our services are available 24/7, ensuring we’re ready to assist whenever you need us. Contact us today to learn more about how we can support your medical transportation requirements.
AMBULANCE SERVICE
BARIATRIC SERVICES
At Lifeline Medical Services, we are proud to offer specialist bariatric services available 24/7, 365 days a year, nationwide. We have the right equipment to deliver this service, ensuring top-quality care that prioritizes the dignity and safety of every patient.
Our vehicles are equipped with adaptable features to transport bariatric and plus-sized patients safely and comfortably. They include adjustable stretcher positions to accommodate fully deployed bariatric stretchers like the Ferno Megasus or Stryker Power Pro with XPS, while still providing ample space for our crew to deliver care throughout the journey.
Contact us to learn more about our bariatric service, whether you need a one-off transfer or a reliable partner for ongoing contracts.
AMBULANCE SERVICE
Non-Emergency Patient Transport Services (NEPTS)
Non-emergency patient transport services (NEPTS) are designed for individuals who need assistance traveling to or from medical appointments but cannot do so without specialist support. This may apply if you have difficulty walking or require extra help during your journey due to a medical condition.
While most people are expected to arrange their own transport to healthcare appointments—whether through family, friends, neighbors, carers, or private taxis—this service is intended for those with a medical need who do not require emergency or urgent care. If you experience a medical emergency, please call 999. For urgent medical concerns, and if you’re unsure what to do, call 111 or visit 111.nhs.uk.
Before booking transport with Lifeline Medical Services, please confirm that you are not eligible for NHS transport. Eligibility is based on your medical needs, health risks, and why you are unable to use private or public transport. You can review the NHS eligibility criteria here: NHS eligibility criteria.
If you’re not eligible for NHS non-emergency transport, you may be able to have your travel costs refunded if:
- You cannot afford to travel to the hospital
- You are unable to travel with a friend or family member
To check if you qualify, please refer to the Healthcare Travel Costs Scheme.
If you’re uncertain about your eligibility, please consult your GP or the healthcare professional who referred you to the hospital.
How do I arrange non-emergency patient transport with Lifeline Medical Services?
We might be able to help if you don’t qualify for non-emergency patient transport through the NHS, or if it’s not available where you live.
We offer non-emergency patient transport for:
- attending hospital outpatient appointments
- transfers from independent living to a care home, nursing home, or hospice
- transfers between two UK addresses e.g. for family occasions, holidays etc
- transport to specialist clinics.
Our non-emergency patient transport service provides:
- safe, high-quality care delivered by professional and experienced staff
- a fully flexible approach
- reliability and value for money
- a caring and dignified approach to all patients.
We are committed to delivering reliable high- quality care and all of our team are skilled and caring professionals.
How will my eligibility be assessed by Lifeline Medical Services?
Lifeline Medical Services do not use the same eligibility criteria as the NHS.
After contactinf us, a member of the Lifeline Medical Services team will contact you within 48 hours to discuss your needs. This information will be used to determine whether your medical and transport needs can be met, the type of vehicle required, the level of support from transport staff, and the availability of a suitable vehicle.
Once my transport is booked, what happens next?
When you are contacted by a member of the bookings team, they will confirm your journey with you. After this, you don’t need to take any further action, unless advised by Lifeline Medical Services.
Will my transport pick me up again?
Yes, all patients that need a return journey will have a return journey booked at the same time, if needed. We are committed to delivering the best possible outcomes for our patients. Our crew will make sure that patients are as settled as possible, and we will wait as long as we need to, even if your appointment is running late. We will try to collect you for your return journey and get you home as soon as we can.
What should I bring with me?
Please be sure to bring any paperwork and medication that you need for your appointment and during your journey. Space is limited in the vehicles, so please don’t bring lots of extra luggage. Depending on the length of your journey, we may advise that you bring meals with you. Our ambulances don’t provide food, but water is available during your journey.
Cancellations
If your appointment is changed, or you cannot attend your appointment, please contact us as soon as possible to avoid any wasted journeys by our crews or avoidable charges.
AMBULANCE SERVICE 4
A&E Transport & Hospital Services
We are able to work collaboratively with NHS Ambulance Trusts on a long or short-term basis to add capacity, relieve A&E pressure, build seasonal resilience, and ensure the most efficient movement of patients.
We are able to provide:
- help with the avoidance of unnecessary hospital admissions
- dedicated discharge ambulances to operate during peak times
- additional staff to assist in A&E with bay cleaning, cohorting patients, basic dressings, and observations
